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Door Opening Questions

Headroom refers to the distance between the top of the door and the lowest point of the ceiling or any obstruction such as a garage door opener rail, pipes, or ductwork.

Residential headroom depends on the type of spring system that will be installed with your new garage door. For extension springs, a minimum of 10″ is required for your garage doors to operate. Torsion springs require 12″. Remember, these amounts are for garage door operation only. If you are installing a garage door opener, additional headroom is required. Check with the opener manufacturer for additional headroom requirements.

Commercial door headroom depends on not only the spring, but the track system that will be installed with your new door. There are many options available to compliment your building. Options such as Follow the Roof, Highlift, Full Vertical track, Spring cycles, Door weights and track thickness can all impact the amount of clearance required. Standard headroom requirements for a door with torsion springs, 2″ thick track with a 15″ radius require 16″. However changes will directly affect the clearance needed. It is always best to have a professional dealer look at the opening to determine the best track application and clearance required.
Note: If you are installing a trolley or jackshaft opener, additional headroom or sideroom is required. Check with the opener manufacturer for additional headroom requirements.

Yes! Low headroom kits are available from your local garage door dealer or retailer. If your garage doors came with extension springs, the necessary headroom can be reduced to 4-1/2”. Torsion spring systems can be reduced to 4-1/2”. More information for both commercial and residentail doors can be found in the Low Headroom Options file listed in our Installation Manuals.

Backroom refers to the distance from the garage door to the back wall of the garage. For residential garage doors, backroom is door height plus 18″. For commercial door installation add the door height along with 23″ for 2” track and 25” for 3” track. Additional backroom is required for the installation of an automatic garage door opener.

Sideroom refers to the measurement from each side of the garage door opening, outward to the nearest wall or obstruction within the garage. Allow 3-3/4″ on either side of the door for standard extension and torsion springs installation and 5-1/2″ for residential EZ-SET extension springs.

Standard residential door widths are 8′, 9′, 10′, 12′, 14′, 15′, 15’6″, 16′, and 18′. Some models can be custom ordered in 2″ increments (8’2″, 8’4″, 8’6″, etc.). Check with your local dealer or retailer for custom garage doors width/model availability. Standard door heights are from 6′ to 8′ in 3″ increments, except for 7’3″. Most residential garage doors are now available in extended heights up to 16″. Check with your local dealer or retailer for custom garage doors extended height/model availability.

For commercial garage doors headroom depends on model. Doors can be manufactured in 2” increments from 4’2” to 36’2” in width, and from 4’0” to 26’ High. Check with your local dealer or retailer for custom door width/height availability.

Standard residential door widths are 8′, 9′, 10′, 12′, 14′, 15′, 15’6″, 16′, and 18′. Some models can be custom ordered in 2″ increments (8’2″, 8’4″, 8’6″, etc.). Check with your local dealer or retailer for custom garage doors width/model availability. Standard door heights are from 6′ to 8′ in 3″ increments, except for 7’3″. Most residential garage doors are now available in extended heights up to 16″. Check with your local dealer or retailer for custom garage doors extended height/model availability.

For commercial garage doors headroom depends on model. Doors can be manufactured in 2” increments from 4’2” to 36’2” in width, and from 4’0” to 26’ High. Check with your local dealer or retailer for custom door width/height availability.

Standard residential door widths are 8′, 9′, 10′, 12′, 14′, 15′, 15’6″, 16′, and 18′. Some models can be custom ordered in 2″ increments (8’2″, 8’4″, 8’6″, etc.). Check with your local dealer or retailer for custom garage doors width/model availability. Standard door heights are from 6′ to 8′ in 3″ increments, except for 7’3″. Most residential garage doors are now available in extended heights up to 16″. Check with your local dealer or retailer for custom garage doors extended height/model availability.

For commercial garage doors headroom depends on model. Doors can be manufactured in 2” increments from 4’2” to 36’2” in width, and from 4’0” to 26’ High. Check with your local dealer or retailer for custom door width/height availability.

Depending on the type of construction, the finished opening should be the same size as the door you wish to purchase. The door fits against the opening from the inside. The rough opening should be finished with an exterior perimeter seal or stop molding to seal out rain and wind. For more information, please refer to the Preparing the Opening file listed on our Installation Manual. “Doors Mounted To Steel”.

Normally, garage doors will hang about 4 to 6 inches into the opening. This helps keep tension on the cable so it does not separate from the cable drum or pulley. If your garage door operates with an electric opener, it can be adjusted so the door is pulled completely even with the opening, if necessary, to provide additional clearance for a vehicle.

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New Door and Install Questions

On Residential garage doors the window section can be placed in either the third section (second from top) or the fourth (top) section.

The window section can be placed in any section on a commercial door. Building codes require that glass within 32” of the bottom of the door be tempered glass.

Tempered glass panels are available in either DSB or insulated. Acrylic windows and aluminum panels are also available. We can also accommodate special order glazing requests. Consult your local Clopay dealer or retailer for more information.

For lock bars please refer to the “Lock Bar Assembly Instructions” file listed in the Installation Manual. For a cable lock please refer to the “Snap Latch Lock Assembly Instructions” file listed in the Installation Manual.

Here’s a rundown of some of the possible reasons this can be happening:
•Travel Down: Your garage door is programmed to travel a certain distance before it closes. If it closes before that distance has been traveled, it thinks something is wrong — and it reopens to help prevent any damage or safety risk. But changes in weather conditions can causes your garage door components to shift or contract. When that happens, the distance your garage door needs to travel may change. In cases like this, your “travel down” setting simply needs to be adjusted to the new distance.
•Limit Switch: Much like your travel down setting, your garage door openers limit switch governs where your garage door stops when being raised or lowered. If your garage door isn’t staying open or staying closed, you may need to adjust your limit switch, which requires only a flathead screwdriver. LiftMaster® provides a helpful resource that explains how to adjust a limit switch.
•Logic Board: Your garage door’s logic board is the brain of your garage door opener. This brain can wear out in time, so you could need a replacement. When the logic board wears out, it can cause your garage door to close, then open (and vice versa) without explanation.

Before you break out your toolbox or call a professional for help, take a look at your garage door’s threshold. If there’s anything that’s blocking the threshold even slightly, your garage door will sense the blockage and reverse the direction to prevent damage or threats to safety.

Most homeowners have a spare garage door remote, which is great in a situation where one goes missing. If you have lost a garage door remote, it’s time to erase the lost remote from the memory of your opener and to reset the code. By erasing the memory and resetting the code, you ensure your lost garage door remote will no longer work.
Not everyone has a spare garage door opener remote — and, even if they do, they still want to replace the remote that’s gone missing. You can always search for a replacement opener remote from your unit’s manufacturer.

The cost of a garage door depends on a number of factors such as: the model, size, material, decorative options and site conditions. Because Clopay garage doors are sold exclusively through our network of distributors, they are better able to provide you with the most up-to-date pricing. Most of our distributors also install the garage doors for you, so the final quote you receive should be the “installed price.” Consult our “Where to Buy”section to find a Clopay distributor near you.

The Clopay door package includes the sections, track, spring assembly and hardware required for door installation. Additional items can be purchased from your local dealer or retailer to aid in installation:
•Rear track hanger kit for attachment of the horizontal track to the ceiling in the back of the garage. Existing hangers generally can be reused. However, we do recommend that you inspect them to ensure they are in good condition and positioned properly for the new installation.
•Stop molding or perimeter seal for the exterior sides and top of the opening.
•Some garage door models do not include the opener reinforcement bracket. This can be done with a reinforcement kit or it can be done with standard 13-gauge punched angle iron. See our garage doors installation manual for details.
For some residential door installs, consider .ow headroom hardware. This is required when there is limited headroom between the top of the door and the ceiling or roof rafters.

Both Clopay’s steel residential and commercial garage doors can be painted with any high quality exterior latex paint. Do not use an oil based paint.
Wood garage doors must be painted/stained on all sides prior to installation. Most models are available factory primed. Clopay recommends wood garage doors be re-painted every 1 to 2 years (more frequent refinishing may be required in high moisture areas).

•“C” Clamps or Locking Pliers
•Hammer
•Screwdrivers
•Tape Measure
•Level
•Socket Wrench Kit

For commercial projects please include along with the above:
•Combination Open End Wench ¼”
•Impact driver

Garage doors purchased through retail chains are generally supplied with standard extension springs on single car garage doors (10′ wide and under) and EZ Set torsion springs on two-car doors (garage doors over 10′ wide). Professional dealers will install the spring that is best suited for the site conditions. Consult your local dealer or retailer to determine the type of spring system that comes standard with your door.

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Garage Door Repair and Replacement Questions

Clopay garage doors are built to last, but some parts do occasionally wear out or become damaged. If you are reasonably handy and follow the detailed instructions in your installation manual, you can do some repairs yourself. Some of the parts that may require repair include rollers, bottom seal, hinges, lift handles, windows and window inserts. However, we strongly recommend that replacing springs, door sections, tracks and operators be handled by a garage door professional. See the “Installation and Care” and “Teach Me About Garage Doors” section on our website for additional information.

Clopay sells parts exclusively through our distribution network. See the “Where to Buy” section on the Clopay website to find a local dealer in your area.

Yes, replacement sections for Clopay steel garage doors and Clopay wood garage doors are available from your local dealer or retailer provided we still manufacture the door model you own. If your door was manufactured in the last ten years, we can identify the model by referencing the 15 to 16 digital serial number located on the interior bottom section of the door. Exposure to the elements can alter the color of a garage door over time; so the replacement section may not be a perfect match.

Due to the custom assembly of our Coachman Collection carriage house style garage doors, certain restrictions apply for replacing sections. Consult your local distributor for details.

Unwinding standard torsion springs requires specific tools and training. Due to the dangerous nature of this process, we recommend you contact a local garage door professional to remove the tension from the springs.

Construction & Wind Codes Questions

R-value is a measurement of thermal efficiency of a garage door, or how well it insulates. Insulation is an important factor to consider when purchasing a garage door. If you plan to spend a lot of time in your garage, or if you have a room directly above or adjacent to your garage, you will want to purchase a garage door that offers a high R-value. If your garage is not attached to your house, or you are not concerned with insulation, you can purchase a door with a lower R-value or no garage door insulation at all.

The lower the gauge, the thicker (and stronger) the steel. For example, 24-gauge steel is thicker than 27-gauge steel. However, a “sandwich” constructed door with two 27-gauge steel skins bonded to an insulated core is stronger than a “steel frame” door with a single 24-gauge steel skin.

It depends on the local building code requirements for your area.The Avante Collection is available in a W1 rating up to 14′ wide, and in a W5 rating up to 20’2″ wide. Refer to our WindCode section for specific details.

Yes. These garage doors feature added steel reinforcement struts, upgraded springing and heavy-duty commercial grade track and rollers to meet wind speeds and gusts from 75 mph to 170 mph. Your local building code authority can provide information on the windload rating required in your county.

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